F.A.Q.

Can I place my order over the phone?

Yes, please call us toll-free at 1-800-395-2106

How will I know welden received my online order and when it ships?

Once you place an order with weldenbags.com, we will provide you with a confirmation number and summary of your order. In addition, we will send you an order confirmation email. If you do not receive your order confirmation email within 24 hours, feel free to call Customer Service at 1-800-395-2106 to confirm that we have received your order. When your order has been shipped, you will also receive a shipping confirmation email that will include your tracking number. All orders are shipped via our carrier, UPS.

What if I have questions about my online order?

If you have questions about your order, please email customerservice@weldenbags.com or call 1-800-395-2106.

How do I cancel an online order?

Welden ships most orders within 1-3 business days of the date they are placed. Orders are processed Monday through Friday, excluding holidays. Orders placed on a Saturday, Sunday, or on a holiday will begin processing on the next business day. If you need to cancel an order, please contact us. Once your order has been prepared for shipment or has shipped, we are unable to cancel it.

What forms of payment are accepted?

Weldenbags.com is currently accepting orders using: Visa, Mastercard, American Express, and Paypal.

How will my order be delivered?

Welden currently ships to the US and Canada. Please note that Welden does not ship to PO Boxes.

How do I return an item?

We will be glad to refund any new and unused item within 30 days of receipt. Such merchandise must be in its original condition. If you have received a damaged or defective item, please contact Customer Service promptly and return or exchange such item within 30 days of receipt.

For every order received a pre-paid UPS label is included. For any reason should you need a replacement label please contact Customer Service by email at customerservice@weldenbags.com or by phone at 1-800-395-2106. Shipments with pre-paid UPS return labels may be dropped off at any UPS location or contact Client Services to schedule a UPS pick-up. Alternatively, you can return or exchange merchandise using another traceable mail or shipping service. Please note that all shipping costs—regardless of the carrier—are the client’s responsibility.

All items must arrive within 30 days of receiving your order.

The mailing address for our Returns Department is as follows:

Welden
Attention: Returns Department
5903 West Side Ave
North Bergen, New Jersey, 07047
Welden reserves the right to modify its exchange and return policy at any time, without notice.

How do I receive a refund?

After your return is processed, Welden will credit the original payment method used to make your purchase. In addition to the original cost of the item, the sales tax will be refunded as well. Please note that refunds may take up to a full business cycle to appear on your account. Price adjustments are only permitted on items that have been purchased within 7 days. Please note that price adjustments exclude all final sale items.